Watching someone you care about struggle with their mental health can be painful and confusing. You might feel helpless, unsure what to say, or afraid of saying the wrong thing. But your support can make a real difference — often more than you realize. While you can't "fix" another person's mental health, you can be a steady, compassionate presence that helps them feel less alone and more willing to reach out for help.

Here are some ways to support someone you love when they're having a hard time.

1. Start with empathy, not solutions

It's natural to want to jump in and fix things, but what most people need first is to be heard and understood. You don't have to have all the right words — simple phrases like “That sounds really hard” or “I’m here for you” can go a long way.

Avoid minimizing ("Everyone feels that way sometimes") or rushing to advice ("You just need to exercise more"). Instead, try to really listen. Let silence happen. Sometimes, that's when the person feels safe enough to open up.

2. Ask how you can help

Every person's needs are different. Some may want company and distraction; others might need space. Try asking directly:

"Would it help to talk about it, or would you rather I just hang out with you for a bit?"

"What kind of support feels most helpful right now?"

Even if they don't know the answer, asking communicates care and respect for their boundaries.

3. Encourage professional help—gently

If your loved one seems stuck, overwhelmed, or is showing signs of serious distress (like withdrawing from daily life, expressing hopelessness, or struggling to function), encourage them to reach out for professional support.

You can make it easier by helping them find resources — for example, suggesting they start with their primary care provider, or connecting them with a therapist through Mind and Match. Offer to help with logistics, like making the call or accompanying them to the first appointment, if that feels appropriate.

Keep in mind: pushing too hard can backfire. Try a gentle, collaborative tone instead of ultimatums or pressure.

4. Take care of yourself, too

Supporting someone who's struggling can be emotionally draining. It's okay — and important — to set boundaries and seek your own support. You can't pour from an empty cup. Talking with a therapist, leaning on friends, or taking time to recharge doesn't mean you're abandoning your loved one — it means you're staying strong enough to show up for them in a sustainable way.

5. Know when to seek immediate help

If you ever believe your loved one is in danger of harming themselves, take it seriously. You can call or text 988 (the Suicide and Crisis Lifeline) or, if there's an immediate emergency, dial 911. Stay with the person if you can until help arrives. You don't have to handle a crisis alone — trained professionals can guide you through what to do next.

You Don’t Have to Have All the Answers

Being there for someone who's struggling with their mental health isn't about fixing, rescuing, or knowing exactly what to say. It's about being present, showing empathy, and reminding them that help and healing are possible.

And if you notice your own mental health being affected in the process, that's a signal to seek support for yourself, too. Therapy can be a space not only for those struggling directly, but also for those walking alongside them.

If you or someone you love could use extra support, our team at Mind and Match can help connect you with a therapist who's a good fit — because no one should have to navigate this alone.